Refund policy

Refund policy

Last updated: February 15, 2026

Thank you for shopping with MODESTO. We aim to provide high-quality products and a smooth shopping experience.

By making a purchase from our website, you agree to this policy.

1. Eligibility for Returns

  • Return request must be raised within 7 days of delivery
  • Product must be unused and in original condition
  • Must include original packaging, invoice, and accessories
  • Item should not be listed as non-returnable

To initiate a return, contact us:

📧 modestocaraccessories@gmail.com
📍 M-242, DSIIDC Industrial Area, Bawana, Delhi – 110039

2. Non-Returnable Items

  • Products damaged due to misuse or improper installation
  • Customized or special-order products
  • Clearance or final sale items
  • Products without original packaging

We reserve the right to reject invalid returns.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Report within 48 hours of delivery
  • Share order number, photos, and issue details

After verification, we may offer:

  • Replacement
  • Repair
  • Refund (if replacement unavailable)

4. Return Process

  1. Email us with order details
  2. Wait for approval
  3. Ship product securely
  4. Share tracking details

⚠ Return shipping charges are customer responsibility unless it's our mistake.

5. Refunds

After inspection:

  • You will be notified of approval/rejection
  • Refund will be processed to original payment method

Refund Timeline

  • Processing: 5–10 business days
  • Bank time may vary

Shipping charges are non-refundable unless it's our error.

6. Order Cancellation

  • Orders can be cancelled before dispatch
  • Shipped orders cannot be cancelled
  • Approved cancellations refunded within 5–7 days

7. Exchanges

We replace items only if defective or damaged.

Contact: modestocaraccessories@gmail.com

8. Late or Missing Refunds

  1. Check bank account
  2. Contact card provider
  3. Contact bank
  4. Email us if issue persists

9. International Orders

  • Shipping & customs fees are non-refundable
  • Customer handles return shipping

10. Contact Information

📧 modestocaraccessories@gmail.com
📍 M-242, DSIIDC Industrial Area, Bawana, Delhi – 110039